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Cancellation & Refund Policy

Your Satisfaction is Our Priority

1. Order Cancellation

Before Shipment: Orders can be cancelled free of charge before the package is shipped. Contact us at hello@mewarpure.com with your order number, and we will process the cancellation immediately.

After Shipment: Once your order has been shipped, it cannot be cancelled. However, you can refuse delivery or initiate a return upon receipt.

2. Refund Eligibility

Refundable Scenarios:

  • Damaged or defective product upon delivery
  • Wrong product received (our error)
  • Missing items from your order
  • Product quality does not meet our standards (unused and unopened)

Non-Refundable Scenarios:

  • Products opened, used, or partially consumed by customer
  • Expired products (check the expiry date at delivery)
  • Customer changed their mind (no reason returns) — only store credit offered
  • Allergic reactions (unless proven defect in the product)

3. Return Process

To initiate a return:

  1. Email us at hello@mewarpure.com within 7 days of delivery with your order number and reason
  2. Provide clear photos of the damaged/defective product and packaging
  3. We will provide a return shipping label (for our errors only)
  4. Ship the product back to us in original or secure packaging
  5. Once received and verified, refund will be processed

4. Refund Processing Timeline

Refunds are processed within 5-7 business days of receiving and verifying the returned product. The refunded amount will be credited to your original payment method.

Note: Banking institutions may take an additional 2-3 business days to reflect the refund in your account. We are not responsible for delays caused by your bank.

5. Return Shipping

If Mewar Pure is at fault (wrong product, damage, missing items): We will provide a free return label and courier pickup.

If customer wishes to return for changed mind: Customer bears the return shipping cost. We will offer store credit (110% of product value) instead of a refund in this case.

6. Exchange Policy

If you received the wrong product or a defective item, we will exchange it free of charge. Simply email us with your order number and photos. We will ship the correct product immediately upon receiving your return.

7. Non-Returnable Items

The following items are non-returnable under any circumstance:

  • Opened, consumed, or partially used products
  • Items without original packaging
  • Products past their expiry date

8. Dispute Resolution

In case of a dispute regarding returns or refunds, we will work with the customer in good faith to find a fair resolution. If unresolved, the matter may be escalated to an independent arbiter or relevant consumer protection authority.